We are seeking a skilled Technical Support Specialist to join our team. Head office in Alexandria
Key Responsibilities:
1. Troubleshooting and Issue Resolution:
- Diagnose and resolve technical issues reported by customers via phone, email, chat, or other communication channels.
- Provide timely and effective solutions to ensure customer satisfaction.
2. Customer Interaction:
- Communicate with customers in a professional and courteous manner, addressing their technical concerns and providing guidance.
- Document customer interactions, issues, and resolutions accurately in our support system.
3. Technical Support:
- Stay up-to-date with product knowledge and technical documentation to provide accurate and relevant support.
- Collaborate with internal teams (e.g., development, QA) to escalate and resolve complex technical issues.
4. Process Improvement:
- Identify recurring issues and suggest improvements to products, documentation, or support processes.
- Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the support team.
5. Training and Knowledge Sharing:
- Assist in training new team members and sharing knowledge and best practices within the support team.
- Stay informed about new product features, updates, and industry trends.
6. resident in Alexandria
Requirements:
1. Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
2. Experience:
- 5 years of experience at least in technical support or a similar role (fresh graduates with strong technical skills may also be considered).
- Strong technical skills in relevant areas (e.g., software, hardware, networking).
- Excellent problem-solving and analytical abilities.
- Outstanding communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Familiarity with ticketing systems and CRM tools.
Preferred Qualifications:
1. Certifications:
- Relevant technical certifications (e.g., CompTIA A+, ITIL) are a plus.
2. Additional Skills:
- Experience with scripting or programming languages (e.g., Python, PowerShell).
- Knowledge of database management systems and SQL.
If you are interested, kindly send your CV to 01000920916
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