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💢چگونه مشتریان را به سفیران برند تبدیل کنیم؟

وفاداری مشتری، نتیجه ایجاد ارتباط عمیق و ارزشمند با مخاطبان است. طبق گزارش Bain & Company، افزایش 5% در نرخ حفظ مشتری می‌تواند سودآوری را تا 75% افزایش دهد.

یک مدل علمی در این حوزه، هرم وفاداری است که شامل سه سطح است:
1) وفاداری رفتاری (خرید مکرر)
2) وفاداری احساسی (ارتباط عاطفی)
3) وفاداری فعال (توصیه به دیگران).

برای تقویت وفاداری، می‌توانید از ابزارهایی مانند CRM برای تحلیل رفتار مشتریان و ارائه خدمات شخصی‌سازی‌شده استفاده کنید.

✍آکادمی مدیریت استراتژیک

@management_technique

تکنیک های مدیریت
💢چگونه مشتریان را به سفیران برند تبدیل کنیم؟

وفاداری مشتری، نتیجه ایجاد ارتباط عمیق و ارزشمند با مخاطبان است. طبق گزارش Bain & Company، افزایش 5% در نرخ حفظ مشتری می‌تواند سودآوری را تا 75% افزایش دهد.

یک مدل علمی در این حوزه، هرم وفاداری است که شامل سه سطح است:
1) وفاداری رفتاری (خرید مکرر)
2) وفاداری احساسی (ارتباط عاطفی)
3) وفاداری فعال (توصیه به دیگران).

برای تقویت وفاداری، می‌توانید از ابزارهایی مانند CRM برای تحلیل رفتار مشتریان و ارائه خدمات شخصی‌سازی‌شده استفاده کنید.

✍آکادمی مدیریت استراتژیک

@management_technique
hottg.com/management_technique/6715
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💢چگونه مشتریان را به سفیران برند تبدیل کنیم؟

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