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[…] SUBSCRIPTION FOR EXCLUSIVE UPDATES.
Ensure you subscribe to @Heliotroupe channel prior to submitting the form. This will allow you to stay updated on any new information and updates regarding our services.
[…] OPERATIONAL HOURS.
Our operational hours are from 08:00 to 21:00. This applies to both our talent and administrative team. If you wish to extend the rental period beyond midnight, additional charges will apply until 12 A.M.
[…] PAYMENT METHODS.
To prevent any fraudulent activities, payments must be made in advance. We accept payments through various methods, including Dana, Shopeepay, Gopay, Ovo, and QRIS with an additional fee of +1k. It is strictly prohibited to engage in any hit and run actions. After making the payment, please provide a screenshot of the payment confirmation.
[…] REFUND POLICY.
Refund requests will be considered if the mistake is made by the agency or talent. However, if the mistake is on the customer's side, such as the customer disappearing during the rental period or any negative incidents, we cannot change the rental period or provide a refund as it is considered the customer's responsibility.
[…] TYPE OF ACCOUNTS.
We welcome orders from all types of accounts, including roleplayer, business, cyber, fan, rants, personal, private, etc. Our talent is available for BxG, BxB, GxG, GxB, BxNon-Binary, or GxNon-Binary interactions.
[…] PATIENCE FROM CUSTOMERS.
Customers are requested to be patient if there is a delay in the talent's response due to their real-life activities. If the talent fails to respond to a message within 4 hours during the rental period, customers are entitled to seek clarification through the bot.
[…] REPORTING AND COMPLAINS.
We accept reports regarding talent mistakes with appropriate evidence. Please contact @HeIiiobot and provide details about the issue. We will review the case and provide an 80% refund if necessary.
[…] CONTACT INFORMATION.
For all ordering and complaint-related matters, please contact @HeIiiobot. Kindly use proper language, be polite, and maintain proper manners during the communication process.
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